Save On Auto Glass (“Save On Auto Glass,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (the “Policy”). Save On Auto Glass has been proudly serving drivers across Metro Detroit and Southeast Michigan since 1998, with locations in Sterling Heights, Auburn Hills, and Fenton, Michigan.
This Policy describes the types of information we may collect from you or that you may provide when you visit www.saveonautoglass.com (the “Website”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please read this Policy carefully. If you do not agree with its terms, please refrain from using our Website or services. We may update this Policy from time to time; your continued use of our Website after any changes constitutes your acceptance of the updated Policy.
Our Website is not intended for children under 18 years of age and is designed to allow adults to request auto glass repair, replacement, recalibration, and related services. No one under the age of 18 may provide any personal information to or on the Website.
We do not knowingly collect personal information from children under 18, and we do not knowingly sell or share such information for advertising purposes. If we learn that we have collected personal information from a child under 18 without verifiable parental consent, we will delete that information promptly. If you believe we may have information from or about a child under 18, please contact us at info@saveonautoglass.com.
We may collect, use, store, and process the following types of personal information:
Identity & Contact Information
– Full name, email address, phone number, and mailing/service address.
Vehicle Information
– Vehicle make, model, year, and Vehicle Identification Number (VIN).
– License plate number, type and location of glass damage, and part information.
– Information needed to process or file an auto insurance claim.
Financial Information
– Payment card details, billing information, and insurance policy details (when applicable).
Transaction Information
– Details of services requested, quotes provided, work orders, and payments made.
Technical Information
– Internet Protocol (IP) address, browser type and version, device identifier, operating system, time zone, and referring URLs.
– Pages visited on our Website, time spent on pages, and click-stream data.
Communications Information
– Records of calls, emails, text messages, and other communications between you and our staff.
– Your marketing and communication preferences.
Location Information
– Approximate current location (with your express consent) used solely to suggest the nearest Save On Auto Glass location to you.
We also collect aggregated, non-identifiable data (such as website traffic statistics) for analytical purposes. This data cannot be used to identify you individually.
Direct Interactions
We collect information you provide directly when you:
– Request a quote or schedule a service appointment on our Website or by phone.
– Register for an account or fill in any form on the Website.
– Contact us by email, phone, text, or in person at one of our locations.
– Submit a review or testimonial.
– Interact with us on social media (Facebook, Instagram, or LinkedIn).
Automated Technologies
As you browse our Website, we automatically collect technical and usage data through cookies and similar tracking technologies (see Section 4 below).
Third Parties
We may receive information about you from third-party sources, including auto insurance companies (when processing a claim on your behalf), business partners, analytics providers, and advertising networks.
Our Website uses cookies and similar technologies (such as web beacons and pixel tags) to improve your experience, analyze Website traffic, and support our marketing activities. These technologies help us to:
– Recognize you when you return to our Website.
– Remember your preferences.
– Understand how visitors navigate our Website so we can improve it.
– Measure the effectiveness of our advertising campaigns.
Google Services
We use Google Analytics to understand how visitors interact with our Website in aggregate and anonymous form. We may also use Google Ads and related remarketing features, which allow us to display advertisements to prior Website visitors on other websites. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
Managing Cookies
You may set your browser to refuse all or some cookies. Please note that disabling cookies may affect the functionality of certain parts of our Website. We do not currently alter our data collection practices in response to browser-based Do Not Track signals, unless required by law.
We use the information we collect to:
– Process and fulfill your auto glass repair, replacement, recalibration, or other service requests.
– Provide you with quotes and service estimates.
– Process insurance claims and communicate with your insurance provider on your behalf (where authorized).
– Send you appointment confirmations, service updates, and post-service follow-up communications.
– Respond to your questions, comments, and requests.
– Send you promotional communications about our services (you may opt out at any time – see Section 7).
– Improve and optimize our Website, services, and customer experience.
– Detect and prevent fraud and ensure the security of our Website.
– Comply with applicable legal obligations and enforce our Terms of Service.
– Carry out any other purpose for which you provide your information.
We do not use your personal information to engage in fully automated decision-making that produces legal or similarly significant effects on you without human review.
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with trusted vendors who assist us in operating our Website, processing payments, handling communications, and delivering services. These service providers are contractually required to keep your information confidential and may only use it to perform services on our behalf.
Insurance Companies & Third-Party Glass Repair Partners
When you authorize us to handle an insurance claim, we share relevant vehicle and service information with your insurance provider. We may also share service information with third-party partner glass repair technicians who fulfill mobile service appointments.
Advertising & Analytics Partners
We may share limited technical and hashed contact information (such as hashed email addresses and IP addresses) with advertising platforms — including Google, Facebook/Meta, and similar services — to deliver targeted advertising and measure campaign performance. This sharing may qualify as a “sale” or “sharing” under certain state privacy laws. You may opt out at any time (see Section 7).
Legal Requirements
We may disclose your information to comply with any applicable law, regulation, court order, or legal process, or to protect the rights, property, or safety of Save On Auto Glass, our customers, or others.
Business Transfers
In the event of a merger, acquisition, sale of assets, or similar business transaction, your information may be transferred to the acquiring entity.
Marketing Communications
If you no longer wish to receive promotional emails from us, you may opt out by clicking the “unsubscribe” link in any marketing email or by contacting us at info@saveonautoglass.com. Please note that even after opting out of marketing emails, we may still send you transactional communications related to your service appointments.
Targeted Advertising
You may opt out of interest-based advertising through the Digital Advertising Alliance (DAA) opt-out page at http://www.aboutads.info/choices/. Please note that opting out is cookie-based; if you clear your browser cookies or use a different browser or device, you will need to opt out again.
Accessing and Correcting Your Information
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the information in Section 12 below. We will respond to your request within a reasonable timeframe in accordance with applicable law.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide services to you, honor our lifetime warranty program, comply with our legal obligations, resolve disputes, and enforce our agreements. In general, we retain customer transaction and service records for a period of up to seven (7) years, unless a longer period is required by law or contract.
We have implemented reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for keeping any account passwords confidential and should notify us immediately if you suspect unauthorized access to your account.
Michigan Residents
Michigan law permits residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for those third parties’ own direct marketing purposes.
How to Submit a Privacy Request:
Email us at info@saveonautoglass.com with the subject line “Privacy Request.” We will acknowledge your request within 10 business days and respond within 45 days, or notify you if additional time is required.
We may update this Privacy Policy from time to time. The date of the most recent revision is shown at the top of this page. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website or services after we post changes constitutes your acceptance of the updated Policy.
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us:
Save On Auto Glass
Email: info@saveonautoglass.com
Phone: (586) 991-5339
Sterling Heights (Main Location)
43917 Van Dyke Ave, Sterling Heights, MI 48314
Auburn Hills
2685 Lapeer Rd., Auburn Hills, MI 48326
Fenton
402 W. Silver Lake Rd., Fenton, MI 48430
Hours: Monday – Friday: 8:30 AM – 5:00 PM | Saturday: 8:30 AM – 12:00 PM | Sunday: Closed
© 2026 Save On Auto Glass. All rights reserved. | www.saveonautoglass.com
